Check your order at the door
When the courier arrives, open your package and check your order before you pay. Try it, feel the fabric, make sure it is right.
Not right?
Either return the full package to the courier on the spot, or keep the full package. We can't accept partial returns at delivery.
Size exchanges
Exchanges are accepted within 24 hours of delivery only. Pieces must be unworn, unwashed and in their original packaging with tags attached. Contact us with your order number and the size you need.
Cancellations
You can cancel your order free of charge at any time before it is shipped. Call us on 01215238666, email maujaeg@gmail.com or message us on Instagram with your order number. Once your order has been handed to the courier it can no longer be cancelled, but you can still refuse the full package at the door.
Refunds
Cash on delivery: you approve your order at the door before paying, so there is nothing to refund once it has been accepted.
Prepaid orders (card or InstaPay): if you cancel before shipping, we refund the full amount. If you refuse the full package at the door, we refund the product amount; shipping fees are not refunded. Refunds go back to your original payment method within 14 business days of approval. Your bank may take a few extra days to show it.
Damaged or wrong items: tell us within 24 hours of delivery and we will replace the item or refund it in full, including shipping.
Please use our size guide before ordering. Every product page has a Size & Fit section to help you choose between S/M and L/XL.